FAQs
FAQS
Q: What types of payment do you accept?
A: Fashionarashoes.com accept the following forms of payments:
· VISA
· MASTER CARD
· AMERICAN EXPRESS
· DISCOVER
· PAYPAL
· APPLE PAY
· GOOGLE PAY
· FASHIONARASHOES e-Gift card.
Q: It’s ordering from your website secure?
A: Absolutely! Fashionarashoes.com employs different security measures to ensure that all your important information is kept safe.
Fashionarashoes.com use SSL encryption to protect transmissions of your account and credit card information. View our privacy policy for more information.
Q: Do you ship in original boxes?
A: All shipments are packed in our personalized packaging. Shoe boxes are only sent upon request by the customer in the comment box provided at checkout.
Q: I have a promo code, how can I use It?
A: All promo codes must be input at the time to check out by the customer. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply any promo codes to prior purchases.
Q: How your shoes do sizes run?
A: Our sizes are based as US sizes. All shoes are given a size suggestion at the right side of every shoe description. Please keep in mind that this is only SUGGESTION, we understand that everyone’s foot size is different & your selection will be made upon personal preference.
Q: Can I place orders over the phone?
A: We ask that all customers place their orders online to ensure that there are not any miscommunications during the order process. However, if you are having any trouble, contact us and we will be more than happy to help you.
Q: Do you offer Wholesale?
A: We do not offer wholesale orders at this time.
Q: I NEED this item you have, but is sold out. When will you restock?
A: We would like to provide you with an exact date for a restock, but unfortunately, we can’t.
Q: My return tracking number states that Fashionaras.com received my package at your facility, why haven’t I been contacted?
A: It usually takes about 3 business days to process your returned package, so please bear with us. Don’t forget to check your spam/junk mail.
Q: What is store credit?
A: Store credit is an electronic gift card that will be sent via email. We will add up the total spent on the items returned (except the shipping fee). You will use e-card to purchase your desired size exchange or any other item of your choice.
Q: I didn't receive an order confirmation or shipping confirmation email. What should I do?
A: It is possible that our email could have gone to your junk mail folder or we have an incorrect email address. Please contact us so that we may resend you an email confirmation.
Q: My package was returned due to the incorrect name or address/ not picking up order with signature confirmation, can you reship it for free?
A: Unfortunately there is a RESHIPPING FEE (depending of the shipping cost) for orders that are returned due to incorrect name, address or orders that are not picked from local post office with signature confirmation. Unfortunately we are not refunded the postage cost for the first package shipment and cost us two fees for a reshipment. Due to an excess amount of orders being returned for these three reasons, we will no longer be reshipping packages at no cost. There will be a fee for reshipments. We ask that you double check shipping addresses and name before placing an order to avoid any additional costs. We also ask that you please check tracking details for orders of large amounts because they include signature confirmation and may need to be picked up at your local post office. Thank you for your kind cooperation and understanding.
Q: I only wore my item once or a few times, can I still return if it damages, find a defect, or no longer like it?
A: Ownership transfers completely from our business to customer as soon as the item is worn or used. NO EXCEPTIONS.
We will not be able to accept your return, issue a refund, exchange, or store credit for an item that has been worn or used.
Q: Can I change my order?
A: Once you have placed your order, we are unable to change it in any way – this includes changing the size or color of an item, removing an item, combining orders, changing the address or payment method.
Q: Can I cancel my order?
A: Contact us right away, generally once an order is made, we cannot guarantee that it can be cancelled or voided. When the invoice is transmitted to our warehouse, we may not be able to cancel the order after shipping carrier is notified to pick it up for shipment.
Q: I have received an incorrect item in my order.
A: On very rare occasions, we do make mistakes on shipping item. Please contact us with the order number and the incorrect item’s name and number. We will get back to you between 1 to 2 business days and resolve it for you as quickly as we can. NOTE: You MUST to report it to us within 5 days of item being delivered. Any incorrect items reported after 5 days will NOT be accepted. Please send clear photos of the item and a copy of the original invoice.
Q: I have received a faulty item
A: We want to sort out any issues with faulty items straightaway. If you discover a fault, please contact us with the order number, the faulty item’s name and number, and a description of the fault. We will get back to you within 1 to 2 business days and resolve it for you as quickly as we can. NOTE: You MUST to report it to us within 5 days of item being delivered. ANY Faulty items reported after 5 days will NOT be accepted. Please send clear photos of the item and a copy of the original invoice.
Q: An item is missing from my order
A: If an item is missing, please contact us with the order number, and the missing item’s name and number. We will get back to you within 1 to 2 business days and resolve it for you as quickly as we can. NOTE: You MUST to report it to us within 5 days of item being delivered. Any Missing items reported after 5 days will NOT be accepted. Please send clear photos of the missing item and a copy of the original invoice.
